Frequently asked questions

For the US and Canada, there is no minimum order. For the Caribbean, the minimum order is one 20′ ocean freight container.

See what’s ready now on our availability page (wholesale customers can request access), then email your sales rep or order online.

We take prebook orders right up until the spring season starts. Once the season is underway, in-season orders are ready for your freight carrier to pick up within 48 hours.

Racks protect your plants from the moment they’re loaded to the moment they’re delivered. Plants ride upright and stable, with no tipping, crushed heads or snapped stems, and no sleeves to remove. When the truck arrives, roll the racks straight onto your floor and use them as displays.

Each rack measures 48 × 40 × 84 in, and a full truck holds up to 26 racks, about 2,600 10-in pots. As a guide, one shelf holds about 30 10-in pots, 56 6-in pots or 20 10-in hanging baskets. Send us your order and we’ll work out the best configuration.

No. If you’d like racks, they’re included in your pricing, with no extra line items.

Watch our short video on how we load with racks.

Canadian orders ship with the carrier you choose. We handle the phytosanitary certificate, and our team will request any import permits needed for your order.

Every Caribbean order ships freight collect through the freight forwarder you choose, so we don’t handle freight charges. We load full 20′ or 40′ containers at our docks with strict pest management, and we ship to almost every island in the Caribbean.

Yes. Our sister company, Tropical Trading Inc., sources mulch, soil, fertilizer, pots, irrigation and more, and ships them in the same container as your plants, so you track fewer certificates and invoices.

Yes, for every export order. There is a certificate fee, and it’s shown on your quote.

Export orders and new accounts are paid before shipping (COD). Established US accounts may qualify for net terms. Orders are released once your account is up to date.